Dear customer, many thanks for considering our generator. As a leading manufacturer, BISON’s factory advantages include the use of advanced materials and efficient production processes, which ensure both quality and affordable prices. Our strong warranty and dedicated customer service team are always ready to answer any questions or concerns you may have.
※ Warranty time: 1 year after B/L date.
※ Warranty coverage: Non-human factors, the damage caused by machine its own quality problems.
※ How we fulfill our warranty:
Situation 1 Conveniently replaceable spare parts are damaged within warranty time → We provide new spare parts free of charge and ship them with your next order.
Situation 2 Quality problem with small batches within warranty time: You give your customer a new generator for free → We would give you a discount in your next order corresponding to the amount of the severely damaged generator.
Situation 3 Quality problem with big batches if you buy BISON brand within warranty time: You give your customer a new generator for free firstly → We would send technicians to your country to repair these machines for you free of charge.
Situation 4 Quality problem with big batches if you buy your own brand within warranty time: You give your customer a new generator for free firstly → We would compensate you in batches in future orders.