Dear customer, many thanks for considering our generator. Partnering with BISON not only means getting a reliable product, but also means you’ll be aligning with a company that values quality and customer satisfaction, from product development to after-sales support.
※ Warranty time: 1 year after B/L date.
※ Warranty coverage: Non-human factors, the damage caused by machine its own quality problems.
※ How we fulfill our warranty:
Situation 1 Conveniently replaceable spare parts are damaged within warranty time → We provide new spare parts free of charge and ship them with your next order.
Situation 2 Quality problem with small batches within warranty time: You give your customer a new generator for free → We would give you a discount in your next order corresponding to the amount of the severely damaged generator.
Situation 3 Quality problem with big batches if you buy BISON brand within warranty time: You give your customer a new generator for free firstly → We would send technicians to your country to repair these machines for you free of charge.
Situation 4 Quality problem with big batches if you buy your own brand within warranty time: You give your customer a new generator for free firstly → We would compensate you in batches in future orders.