Dear customer, many thanks for considering our generator. We have firm confidence in the quality and performance of our products, so our warranty is more than just an oral promise or a document, it is our commitment to quality. We will work tirelessly to ensure that every generator you own is rigorously tested and carefully manufactured!
※ Warranty time: 1 year after B/L date.
※ Warranty coverage: Non-human factors, the damage caused by machine its own quality problems.
※ How we fulfill our warranty:
Situation 1 Conveniently replaceable spare parts are damaged within warranty time → We provide new spare parts free of charge and ship them with your next order.
Situation 2 Quality problem with small batches within warranty time: You give your customer a new generator for free → We would give you a discount in your next order corresponding to the amount of the severely damaged generator.
Situation 3 Quality problem with big batches if you buy BISON brand within warranty time: You give your customer a new generator for free firstly → We would send technicians to your country to repair these machines for you free of charge.
Situation 4 Quality problem with big batches if you buy your own brand within warranty time: You give your customer a new generator for free firstly → We would compensate you in batches in future orders.